Refund and Returns Policy
Thank you for shopping at THE BASIC XO T-Shirt E-Commerce Website. We value your satisfaction and strive to ensure a positive shopping experience for all our customers. Please read our Refund Policy carefully to understand your rights and obligations regarding refunds.
1. Eligibility for Refunds
We offer refunds on products purchased directly from our website, www.thebasicxo.com, within 7 days of the purchase date. To be eligible for a refund, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
2. Process for Refunds
To request a refund, please contact our customer service team at info@thebasicxo.com and provide your order number and the reason for the return. Our customer service team will review your request and provide you with further instructions.
3. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the same process outlined above for requesting a refund. Once your return is received and inspected, we will process the exchange and ship the new item to you.
6. Non-Refundable Items
Certain items are not eligible for refunds, including gift cards and downloadable software products.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at info@thebasicxo.com.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to our Refund and return Policy. This policy is subject to change without notice, and any updates will be posted on our website.
